Refund policy

Last updated October 30, 2026

This policy covers everything you buy from Spotlight, a service of Cavil Consult: one-off packages such as Quick Fix and Full Fix, add-ons, and the monthly Care Plan. The website check, reports and Fix Center are free, so there is nothing to refund for those. All prices are in US dollars (USD) and payments are taken by Stripe or PayPal.

One-off packages and add-ons

• Work not started: you can ask for a full refund within 14 days of paying, as long as we haven't started work on your site.
• Work started: we'll refund the part of the package we haven't delivered yet. For example, if a package covers 10 fixes and we've done 4, we refund the share for the other 6.
• Work delivered: once the work in your package is finished, it isn't refundable. If something we did isn't working, tell us and we'll put it right at no extra cost.
• We can't do the work: if we find we can't complete a package (for example, the access we need isn't available), we'll refund what we haven't delivered, even after 14 days.

Care Plan (monthly)

• The Care Plan renews every month until you cancel. You can cancel at any time and you won't be charged again.
• When you cancel, the plan stays active until the end of the month you've already paid for. We don't give part refunds for the rest of a month you've started.
• How to cancel: email spotlight@cavilconsult.com from the address you signed up with, or reply to any receipt. If you paid with PayPal, you can also cancel the subscription in your PayPal account under Payments > Automatic payments.
• If you were charged for a renewal after asking to cancel, we'll refund that charge in full.

How to ask for a refund

Email spotlight@cavilconsult.com with your name, the website address and the package you bought. We'll reply within two business days.

Approved refunds go back to the card or PayPal account you paid with, in US dollars. Card refunds usually show up within 5 to 10 business days, depending on your bank. PayPal refunds usually show up within a few days. If your bank uses a different currency, the amount you get back can differ slightly because of exchange rates, and we can't refund any fees your bank charges for currency conversion.

Chargebacks and disputes

If you're unhappy with a payment, please contact us first. We can usually sort it out faster than your bank can. If you open a chargeback or dispute with your bank, Stripe or PayPal, we'll pause any work in progress and share the details of the work and our emails with the payment provider so they can decide. If a dispute is settled in our favor, the payment stands.

More information

This policy is part of our terms of service. See our Pricing page for what each package includes.